Service: Shipping

General considerations about shipping

We ship worldwide, though unfortunately there are some countries we do not ship to, please refer to the countries section below, or, in case your country is not listed: inquire by email.

We ship mainly with DHL and UPS, both international working companies. For destinations further away we sometimes use the service of PostNL, the former national post service of The Netherlands. PostNL can use any local or international company, therefor it is sometimes harder to track a parcel, when something goes wrong. We can decide to use DHL or UPS, even in case you selected PostNL, if the cost would be higher we pay for that.

Choose the shipping address well, make sure the address is correct and complete. In case the address is of a company then make sure to name that company and name yourself as contact person. In every country there may be other ways to deal with a parcel that can not be delivered the first time. Sometimes it goes to a retrieving location nearby, sometimes there are several deliveries, in some countries you may have to travel over 100 km to get your parcel. Unfortunately we have little influence on that. Also in most cases we cannot have a parcel delivered a second (third, fourth. etc.) time. In case a parcel returns to us we have to charge you for the cost of having a parcel returned to us (in general at least the cost of shipping we charged you again) plus the cost of the second shipping attempt. Also: for some countries we need additional information, so first find your country in the list below.

Parcels can be delivered to neighbours in case that is not uncommon in your country or region. We cannot prevent this. A parcel delivered to your neighbours is assumed to be delivered.

Appartments and alike: please write down your door code, interphone code or other lock codes that may be needed down at 'Remarks' and mention the type of code. Other types of information for the delivery woman / man can not be communicated.

Leadtime is indicated in the country section below. Note that for large orders, orders with a lot of large amounts, orders around holidays and even just every now and then the leadtime may be longer. It is an indication, not a promise. Days mentioned are working days, so weekends and holidays are not counted. In case you pay by bank you may have to add one or more days to the leadtime.

Shipping cost includes 21% VAT for EU countries, no VAT for countries outside the EU and for special area's in the EU.

Countries

Note that we are recalculating shipping for all countries, this may take a while. All recalculated countries will appear on the list below. Is your country not on the list below, then visit the list on our old shipping page. Until complete recalculation PostNL options (EUR1, EUR2, EUR3, ROW) may appear, however in many cases we will ship with DHL or UPS instead.

AT - Austria

Shipping costs € 20,00 - flat rate, per parcel up to 12 kg. Hazardous goods can be shipped to Austria.
Leadtime: 3-7 days. We use DHL were possible, UPS mainly for hazardous goods.

BE - Belgium

Shipping costs € 10,00 - flat rate, per parcel up to 30 kg. Hazardous goods can be shipped to Belgium.
Leadtime: 2-7 days. We use DHL were possible, UPS mainly for hazardous goods.

CZ - Czech Republic

Shipping costs € 20,00 - flat rate, per parcel up to 12 kg. Hazardous goods can be shipped to the Czech Republic.
Leadtime: 3-7 days. We use DHL were possible, UPS mainly for hazardous goods.

DE - Germany

Shipping costs € 10,00 - flat rate, per parcel up to 30 kg. Hazardous goods can be shipped to Germany.
Leadtime: 3-7 days. We use DHL were possible, UPS mainly for hazardous goods.

DK - Denmark

Shipping costs € 30,00 - flat rate, per parcel up to 12 kg. Hazardous goods can be shipped to areas with a postal code in the range 5000 - 9990, not to other areas, unfortunately that means also not to Sjælland. Information does not apply to Færøerne and Grønland.
Leadtime: 3-7 days. We use DHL were possible, UPS mainly for hazardous goods.

ES - Spain

Shipping costs € 27,00 - flat rate, per parcel up to 12 kg. Hazardous goods can be shipped to Spain mainland only not to Mallorca, Ibiza and other islands. For the Canary Islands none of the information before is valid, the same goes for Monaco and Andorra.
Leadtime: 3-8 days. We use DHL were possible, UPS mainly for hazardous goods.

FI - Finland

Shipping costs € 30,00 - flat rate, per parcel up to 12 kg. Hazardous goods can not be shipped to Finland.
Leadtime: 4-11 days. We use DHL in most cases.

FR - France

Shipping costs € 20,00 - flat rate, per parcel up to 12 kg. Hazardous goods can be shipped to France mainland only, not to Corse and other islands. For non European parts of France this information is not valid, the same goes for Monaco and Andorra.
Leadtime: 3-8 days. We use UPS for dangerous goods and sometimes for smaller parcels, DHL in most other cases.

HU - Hungary

Shipping costs € 20,00 - flat rate, per parcel up to 12 kg. Hazardous goods can be shipped to Hungary.
Leadtime: 4-8 days. We use DHL were possible, UPS mainly for hazardous goods.

IT - Italy

Shipping costs € 25,00 - flat rate, per parcel up to 12 kg. Hazardous goods can be shipped to Italy mainland only, not to Sardegna, Sicilia and other islands. This information is not valid for San Marino or Città del Vaticano.
Leadtime: 3-8 days. We use DHL were possible, UPS mainly for hazardous goods.

LT - Lithuania

Shipping costs € 25,00 - flat rate, per parcel up to 12 kg. Hazardous goods can not be shipped to Lithuania.
Leadtime: 5-11 days. We use DHL in most cases.

LU - Luxemburg

Shipping costs € 12,00 - flat rate, per parcel up to 30 kg. Hazardous goods can be shipped to Luxemburg.
Leadtime: 2-7 days. We use DHL were possible, UPS mainly for hazardous goods.

NL - Netherlands

Shipping costs € 6,50 - flat rate, independent of weight. Orders over € 120,00 (incl. VAT) are shipped for free. Hazardous goods can be shipped to the Netherlands. This information does not apply to non European parts of the Netherlands.
Leadtime: 2-6 days. We use DHL were possible, UPS mainly for hazardous goods.

PL - Poland

Shipping costs € 18,00 - flat rate, per parcel up to 12 kg. Hazardous goods can be shipped to Poland, with exception of postal codes 72600-72605.
Leadtime: 3-7 days. We use DHL were possible, UPS mainly for hazardous goods.

PT - Portugal

Shipping costs € 27,00 - flat rate, per parcel up to 12 kg. Hazardous goods can be shipped to Portugal. Cost and other information applies to mainland Portugal only not to the Azores and Madeira.
Leadtime: 4-8 days. We use DHL were possible, UPS mainly for hazardous goods.

RO - Romania

Shipping costs € 18,00 - flat rate, per parcel up to 12 kg. Hazardous goods can not be shipped to Romania.
Leadtime: 4-10 days. We use DHL in most cases.

SE - Sweden

Shipping costs € 27,00 - flat rate, per parcel up to 12 kg. Hazardous goods can not be shipped to Sweden.
Leadtime: 4-9 days. We use DHL in almost any case.

SI - Slovenia

Shipping costs € 20,00 - flat rate, per parcel up to 12 kg. Hazardous goods can not be shipped to Slovenia.
Leadtime: 4-10 days. We use DHL in most cases.

SK - Slovakia

Shipping costs € 18,00 - flat rate, per parcel up to 12 kg. Hazardous goods can not be shipped to Slovakia.
Leadtime: 4-10 days. We use DHL in most cases.

UK - United Kingdom

Shipping costs € 18,00 - flat rate, per parcel up to 12 kg. Hazardous goods can only be shipped to Great Britain mainland, so NOT to other islands or Northern Ireland. Cost and other information applies to the UK, with exception of the Channel islands.
Leadtime: 3-8 days. We use DHL were possible, UPS mainly for hazardous goods.
Note that the Brexit will change all the above, we expect about the same time in customs as with Norway and Switserland (typically 5 additional working days) and about doubling the shipping fee. We assume that the Brexit will not influence possibilities for shipping hazardous goods.