Ordering information

We have more than one option for ordering at us

We recommend to read at least this page before ordering. It explains the most important (im-)posibilities and restrictions of this shop and our services. It probably will save time, money and disappointment.

Ordering options

Use our EN shop in case:
- You do not understand Dutch
- Want your order to be delivered and invoiced in the European Union
- Only need small amounts that are available in this shop

Use our NL shop in case:
- You do understand Dutch
- Want your order to be delivered and invoiced in either NL / BE / DE / UK / DK / FR or LU
- Only need small amounts that are available in this shop

Inquire and order by email in all other cases, for instance:
- In case you need larger amounts (typical over 600 gram)
- When you want your parcel to be shipped or invoiced outside the European Union

Language

We are a Dutch company.

We bring all our products to market in The Netherlands, we do not consider us an exporter. On request of our customers we can ship our products to other countries than The Netherlands, but it is possible that our products do not always meet the demands of every law or rule in every country.
Especially for orders outside the European Union: make sure our products are legal in shipping to your country and legal for you to receive.

The labels on our products are in Dutch. In case of hazardous substances that is mandatory due to the Dutch law: we are not allowed to sell hazardous products without the legaly requested warnings in Dutch on the label. It is not possible to put additional English texts on the smaller sized packagings, but we consider to add English information to the larger packaging in the future.
Make sure you understand the risks and dangers of the products for instance by translating the labels.

Legal documentation like the Safety Data Sheets and Invoice are for the same reason in Dutch. However most other documentation like specifications are in general in English. We intend to be able to provide all documentation in English in the future.

Products

Note that most of our aromachemicals, absolutes, resinoids, fragrance oils and essential oils are hazardous substances. If so these are packed and labeled according to the CLP and REACH legislation of the European Union, due to this same legislation all labels are in Dutch. Make sure to translate the labels as good as possible before first use, find reliable information and act according to this information.

Most of our products expire after some time.

VAT

Prices include Dutch VAT, unless stated otherwise.
VAT is in general 21%, for books it is 6%. We have to charge VAT with two exceptions:
- In case we ship and invoice to an address outside the EU, in general we do not have to charge VAT.
- In case we ship and invoice to a business in the EU (but outside the Netherlands) we might be able to supply intracommunal. In case this applies to you please contact us before ordering, so we can check if we can do that for you. The same for some special tax zones in the EU.

Shipping

Refer to international shipping options.

Terms and conditions

Refer to terms and conditions.